The Altiris Service Desk is a fresh approach to providing services and support to your business. It can transform the role of the service desk or IT service management in your organization by uniting disparate groups with common data and ITIL best practices. The Altiris Service Desk provides your service desk staff with the systems management tools they need to resolve virtually any issue, through the browser, without leaving their desks. Based on modern Web and database technologies, it's fast, flexible, easy to implement and manage, and enjoys complete commonality with other Altiris products, saving you money in training and ongoing administration costs.
Key Products :-
Altiris Helpdesk Management - Powerful incident management tool that allows ensuring infrastructure availability and raising service levels while reducing costs.
Client & Mobile
Altiris Client and Mobile management products provides easy-to-use, integrated technology components for management of client devices, including desktops, notebooks, and handheld computers, throughout their lifecycle.
From initial configuration and deployment through software packaging, delivery, patch management, and backup and recovery, Altiris products helps to automate manual efforts and ensure a consistent, reliable, and supportable IT environment.
Key Products :-
Altiris Client Management Suite - Easy-to-use systems management solution that reduces the total cost of ownership for desktops, notebooks, and handheld devices.
Handheld Management Suite - Tools to discover, manage, and secure Windows Mobile based Pocket PCs, Palm OS, and BlackBerry handheld assets
Altiris Software Virtualization - Tools to Instantly activate, deactivate or reset applications and to completely avoid conflicts between applications, without altering the base Windows installation.
Server & Infrastructure
Altiris server management and IT infrastructure management products provide IT administrators with a comprehensive solution for managing business-critical servers and operations in their environment. Designed to simplify the entire server lifecycle, the suites and solutions provide deployment, management and monitoring functions from a centralized console automating operations, improving system availability and reducing overall infrastructure costs. Unlike other solutions, Altiris software provides a complete lifecycle management solution. This reduces training, support, integration and implementation costs associated with having to implement multi-vendor solutions.
Key Products :-
Server Management Suite - Provides deployment, management, and monitoring functions from a centralized console automating operations, improving system availability, and reducing overall infrastructure costs.
Altiris Monitor Solution for Servers - Ensures server availability and reduces costs associated with server downtime through comprehensive, Web-based performance and event monitoring.
Altiris Patch Management Solution - Ease of use tool to analysis, collection, and distribution of OS and application updates.