Enterprise Project Management Solution
GLOCOMP also offers EPM Solutions to help you align work and people with business priorities to effectively manage work from ad-hoc projects to complex programs. The EPM Solutions enables organizations to better manage projects and resources, collaborate across the entire enterprise, as well as effectively analyze and report on project work.
We also offer Web-based portfolio management tools that help executives align people and projects with business objectives, quickly identify problems and take corrective actions. Team members can easily update project information, timesheets, collaborate and stay informed through e-mail and Web-based tools. An extensible architecture enables organizations to integrate the EPM Solution with existing business systems.
Enterprise Project Management Solutions
? Project Management
? Portfolio Management
IT Service Continuity Management Solution
Complementing the IT Infrastructure Management Solutions is the IT Service Continuity Management solutions. The IT Service Continuity Management Solutions comprise building blocks that complete a full life cycle of IT Service Continuity from risk evaluation to continuance plan maintenance. It includes Plan Management, Incident Register (i.e. Incident Management) and BIA Management.
To put it simply, IT Service Continuity Plan Management is a set of tools that enables users to build IT Service continuity plans to help them recover should they encounter a disaster. It is a flexible, central data repository with built-in, proven IT Service continuity planning expertise. The solutions can easily manage complex IT Service Continuity plan data, keep plans current and accurate and provides clear, concise reports on the status of planning efforts.
The IT Service Continuity Incident Management is an online command center that enables companies to respond to disasters or test IT Service continuity plans without having to have everyone in the same room. It coordinates and tracks disaster response, communicates issues to the proper people and ensures a more efficient and effective recovery. Incident Manager utilizes data from Plan Management and provides freedom from flipcharts, sticky notes and chalkboards.
BIA Management on the other hand is a handy tool to conduct business impact analysis surveys which determine organizational vulnerabilities and prioritize IT service continuity planning efforts. It organizes complex data and presents it in a usable format and comes packed with pre-written, expert questions to help start the planning process
IT Service Continuity Management Solutions
? IT Service Continuity Plan Management
? IT Service Continuity Incident Management
? BIA Management
IT Infrastructure Management Solution
It should be noted that a robust and reliable IT infrastructure is the foundation of any viable IT organization. It is vital to know that a problem exists before it impacts critical business service. Best-of-breed, integrated infrastructure management solutions that span open system computing architecture ensures quality of service to users and optimal system availability, throughput and performance.
Our infrastructure management solutions allow you to manage, optimize and automate open system computing architecture operating systems, servers, storage, networks, middleware and hardware. Our solutions help to simplify network and systems management by monitoring and overseeing system performance and availability across your entire environment. Using these solutions, it can isolate and reduce IT infrastructure problems and resolve issues before they impact business availability. With our Performance management capabilities, it helps to analyze and predict performance to optimize current and future IT utilization and investment; an enabling component of autonomous computing foundation.
IT Infrastructure Management Solutions
? Server Management
? Network Management
? Storage Management
? Microsoft Management
? Capacity Management
IT Service Management Solution
GLOCOMP’s IT Service Management mechanism is used for the management and governance of IT service delivery and its efficiency. Fundamentally, it includes two essential components of ITIL (IT Infrastructure library) best practices components, which are Service Level Management and Service Desk.
Generally, Service Level Management solutions provide a simple, yet comprehensive coverage of the SLA management process. This further strengthens and enables our customers to move away from traditional, technically-focused IT management to innovative, business-focused IT management that maps the technological infrastructure to business needs. It provides real-time service level management while leveraging existing IT management tools and service desk processes to deliver business-aware information about the real-time state of services.
As can be seen, your service desk is essential to keeping your business running smoothly and maintaining a competitive edge. Yet, in view of today’s highly complex and changing IT infrastructures, you must not only effectively streamline your incident and problem management processes, but you must also reduce costs and expedite service while maintaining quality service levels.
Our IT Knowledge Management is an excellent tool that can be used to improve staff efficiency, customer service and satisfaction and business service quality. Call center efficiencies can be dramatically improved by providing agents with quick answers and solutions to their customers’ issues. In addition, Web-based self-service options allow employees or customers to find their own answers around the clock using natural language search, dramatically reducing the number of issues directed to a service desk.
IT Service Management Solutions:-
? Service Level Management
? Service Desk Management
? IT Knowledge Management
? Microsoft Management
? Capacity Management