Glocomp Onsite Service Plans provide fully-integrated hardware, firmware and software service coverage to help keep your systems running smoothly and meet your demands for availability. Through a combination of hardware service coverage, telephone and online technical support, and applicable software updates, Glocomp can help you resolve technical issues quickly and effectively. Choose from four levels of service to best match your business needs—from basic support to mission-critical services.

The Basic Service Plan provides the basic services you need to manage and resolve technical issues more quickly, including hardware service coverage, telephone and online technical support, software updates, and access to self-help tools.

The Advanced Service Plan equips you with enhanced coverage to help you maintain higher availability. Features include hardware service during extended business hours (with the option to extend to 24/7, four-hour onsite service), 24/7 telephone and online technical support, software releases and updates, access to self-help tools and knowledge base.

The Premium Service Plan helps you achieve maximum system availability when every minute counts. Designed with advanced tools and processes for your mission-critical systems, this robust level of service integrates all of the optimal features you need, with the highest priority response available exclusively to Premium customers: 24/7 hardware service coverage and 24/7 telephone and online technical support with two-hour onsite service response time.

Services/Location	Basic	Advanced	Premium
Direct Access to Support Team	Yes	Yes	Yes
Fly-to-Site Engineer	Yes	Yes	Yes
Case History Report	Yes	Yes	Yes
Remote Accessibility	Yes	Yes	Yes
Software Patch updates	Yes	Yes	Yes
Email notification	Yes	Yes	Yes
Self Help Portal	Yes	Yes	Yes
Onsite Coverage	8x5	24x7	24X7
Onsite Response	NBD	4 Hour	2 Hour
Phone Coverage	8x5	24x7	24X7
Planned Preventive Maintenance	None	None	Half Yearly
Performance Tuning	Optional	Optional	Optional
Technology Review	Optional	Optional	Optional