Our call center operates 24 hours a day, seven days a week to handle your customers’ complicated technical questions by phone, Web, and email. When we identify a hardware failure, we dispatch our field engineers promptly.

For software problems, we analyze the cause and then either solve them or (if necessary) jointly escalate the problem to the manufacturer.

Because Glocomp specializes in the Asia-South region, our engineers are fluent in English, Mandarin, Cantonese and Bahasa Malaysia. That enables to cover the exploding IT growth in South East Asia. You can depend on Glocomp as your one-stop high level service provider.

Service Offerings

• Remote diagnosis and monitoring
• Hardware and software troubleshooting
• Self service knowledge-management database
• Escalation
• Remote bug fixes

Supported Technologies (partial list)

• UNIX systems
• Linux systems
• Windows systems
• Web-based systems
• Networks
• SAN systems
• Server/client systems
• Wireless