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Video Streaming Customer Satisfaction Surpasses Traditional Pay-TV

VOD streaming video

According to the latest American Customer Satisfaction Index (ACSI) Telecommunications Report, video streaming services scored higher customer satisfaction than traditional subscription pay-TV services.

The subscription pay-TV service score has remained consistent at 62 out of 100. Video streaming services scored 76 out of 100. Individual streaming services were also scored, with Netflix earning a 79, Vue at 78 and Microsoft Store at 77. Hulu, Amazon Prime Video and Apple iTunes scored 76.

Additional findings include:

  • Streaming services that scored below industry standard include CBS All Access, Google Play, Amazon’s Twitch, Walmart’s Vudu, and YouTube.
  • Pay-TV subscription sales also declined 3%.

For more information on this ACSI report, click here.

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