According to the latest American Customer Satisfaction Index (ACSI) Telecommunications Report, video streaming services scored higher customer satisfaction than traditional subscription pay-TV services.
The subscription pay-TV service score has remained consistent at 62 out of 100. Video streaming services scored 76 out of 100. Individual streaming services were also scored, with Netflix earning a 79, Vue at 78 and Microsoft Store at 77. Hulu, Amazon Prime Video and Apple iTunes scored 76.
Additional findings include:
For more information on this ACSI report, click here.
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