Job Description:

• Lead and develop an in-depth understanding of client's IT Security needs and requirements.
• Translate needs and requirements into comprehensive and competitive solutions, which -includes preparation of Solution Design and Architecture, Solution Brief, Solution Proposal, Bill of Material and Solution Presentation.
• For engagement that requires to showcase solutions capability, individual is required to lead and perform hands-on showcase such as Proof-of-Concept and Demo.
• Work with respective principals to develop technical content, proposal and diagrams for RFI/RFP responses.
• Responsible to enable (Eg: Training, workshop, seminar, conference etc.) channel partners, consultants/engineers to enhance technical and solution selling competencies
• Prepare, write, and present trade and case studies, white papers, reports and briefings as required.
• Participate in Growth and Customer Success Initiatives.
• Provide proactive solution advisory support to position and close opportunity for sales, products and marketing group.
• Possess strong communication, problem solving skills.
• Keep abreast of changes in the standards, technologies or methodologies of related to solution pillar.
• Build and sustain good relationship and synergy between Sales and Product Team.
• Propose, Develop and Validate solution and services to partner and customer.

Job Requirement:

• Bachelor's Degree or Master Degree in IT, Computer Science or Engineering related field.
• Minimum 2 years of working experience in pre-sales technical role in IT security related field (architect, consultant or post-sales engineer)
• Previous demonstrated experience within cyber security.
• Pre-sales or Consulting experience working directly with cyber security and/or network solutions in a team environment.
• Technical knowledge in security products and cybersecurity solutions such as:
  • Network Perimeter Security solutions which comprise of Firewall, Intrusion Prevention System (IPS), DDI solutions etc.
  • Application Security such as Endpoint Security, Extended Detection and Response (XDR), SOAR, Next-Gen SIEM, Advanced Threat Protection (ATP) and related solutions.
  • Infrastructure and Web Security Solutions such as Sandboxing, Web Proxy etc.
  • Access Security such as Privilege Access Management (PAM), Fraud Action and etc. Data Security solutions such as Data Loss Prevention (DLP), Encryption related solutions. Advanced Security Operations Centre (ASOC) & Cloud Security solutions such as SASE, CASB, SD-WAN etc.

• Excellent written, verbal communication and presentation skills.
• Able to work Independently and under pressure with deadline.
• Proactive learning attitude.
• Positive qualities and strong aptitude to WIN, as a TEAM is mandatory.
• Administrator knowledge of Windows, UNIX or Linux.
• Knowledge in Public Cloud Computing IaaS solution such as AWS, Azure, GCP, would be an advantage.
• Possess Industry Qualification such as CEH, CCNP, MICROSOFT or other security certification/accreditation would be an advantage.
• Must possess own transport as frequent travel is required.

Responsibilities:

• Develop an in-depth understanding on customer’s business and technology needs and requirements related to Computing, Storage, Information Management Systems and Architectures (CSIA).
• Translate needs and requirements into comprehensive and competitive solutions, which includes preparation of Solution Design and Architecture, Solution Brief, Solution Proposal, Bill of Material and Solution Presentation.
• For engagement that requires to showcase solutions capability, individual is required to lead and perform hands-on showcase (e.g. POC, Demo).
• Participate in Growth and Customer Success Initiatives (GCSI).
• Provide proactive solution advisory support to sales, products and marketing group.

Requirements:

• Bachelor’s degree in information technology, Computer Science, Cloud Computing or related field, master’s degree in business administration or management is preferred.
• Minimum 5 years of working experience as Pre-Sales technical role (architect, consultant or engineer)
• Possess good knowledge and experience in Cloud Computing, hybrid infrastructures, IaaS, Converged Infrastructure, Virtualization, Backup & Disaster Recovery, Storage technologies and solutions. Good knowledge of Linux / Unix / Windows system
• Familiarity with containers (OpenShift, Kubernetes, Docker etc.)
• Good knowledge in one of the cloud platforms such as AWS, Azure, or Google Cloud
• Professional Services, hands-on experience will be an added advantage and consultative skills are essential.
• Related Professional Certifications such as Certified AWS Solution Architect, Azure Solution Architect, VMWare Certified Professional will be highly desirable.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Energize with positive qualities and strong aptitude to WIN, as a TEAM is mandatory.

Job Responsibilities:

• Technical Support and Sales Enablement:
  • Provide technical support to the sales team, ensuring they have the necessary tools and knowledge to effectively sell our solutions.
  • Develop and deliver technical presentations, product demonstrations, and proofs of concept.
  • Assist in the creation of sales proposals, RFP responses, and other sales collateral.
• Customer Engagement:
  • Engage with key Resellers & key Customers to understand their needs and provide tailored solutions.
  • Conduct product demonstrations and technical workshops to showcase the capabilities of our solutions.
  • Support the sales team in pre-sales activities, including product demonstrations and proposals.
  • Align with Principal in terms of their area of focus and be the subject matter of expertise in the brands under your portfolio
• Solution Design and Architecture:
  • Collaborate with the sales team to design and architect comprehensive solutions leveraging Dell Portfolio products, Red Hat, Weka, and Equinix.
  • Develop detailed technical designs and architecture documents.
  • Ensure solutions meet business requirements, performance criteria, and scalability needs.
• Market and Competitive Analysis:
  • Conduct regular market and competitive analysis to identify trends, customer needs, and competitive landscape.
  • Develop and maintain a deep understanding of emerging technologies and their potential impact on our solutions.
  • Position our solutions effectively in the market to maximize adoption and revenue.
• Collaboration and Communication:
  • Work closely with cross-functional teams, including sales, marketing, engineering, and support, to ensure seamless execution of projects.
  • Provide regular updates to stakeholders on project progress and performance.
  • Foster a collaborative and innovative work environment.
  • Support sales teams in pre-sales activities, including product demonstrations and proposals.
  • Analyzing potential partner relationships for the product

Ideal Profile:

• At least 5 year(s) of sales experience in Pre Sales preferably in IT systems & solution space.
• Demonstrable experience in IT Systems, Storage, Client, Infrastructure, Data Centre, AI related transformation.
• A self-starter and able to work independently with minimal supervision.
• Proficiency in designing and implementing scalable, high-performance solutions
• Excellent awareness of current IT trends (Cloud/Private Cloud/Infrastructure)
• Effective at building relationships with principal, internally and with partners, collaborating, and influencing others;
• Strategic thinking, and problem solving abilities with excellent communication and interpersonal skills.
• Ability to work effectively in a fast paced, dynamic environment

Job Responsibilities

• Maintain knowledge of all solution and service offerings
• Establish, develop, and maintain positive business and customer relationships.
• Proven ability to engage C-level contacts for the purposes of solution selling, establishing peer relationships, articulating strategic vision and closing deals with client's business and IT leaders.
• Achieve agreed upon sales targets and outcomes within schedule.
• Perform cost-benefit and needs analysis of potential customers to meet their needs.
• Able execute sales closure in a short cycle and has a structured and strategic sales approach.
• Analyze the territory/market’s potential, track sales and status reports.
• Understanding the client's buying and decision-making process; demonstrated ability to work effectively at all levels and influence key decision makers of the client organization.
• Knowledge of integrated operations, functional architectures, financial models and impact of technology, and able to translate business needs into functional requirements.
• Consulting and project-based experience with a passion for driving business technology solutions and leading through advisory
• Hands on experience in writing proposals and delivering customer presentations.

Ideal Profile

• At least 3 year(s) of sales experience with proven track record in sales especially in selling enterprise software solutions to IT decision makers (CIO, CTO, C-level targets).
• Demonstrable experience of selling and/or delivering Cloud/Infra/Automation related transformation.
• Have a good understanding of RPA, Data warehousing, Data Sciences, Business Intelligence, Analytics products, Big Data principles, Cloud and data visualization
• A self-starter and able to work independently with minimal supervision.
• Facilitation skills, particularly workshop sessions and Consultative Selling skills.
• Excellent analytical, technical, presentation, leadership, consensus building, and interpersonal skills.
• To lead the process from identifying the opportunity to qualified lead and execution.
• Prepare proposals to meet client needs and requirements, including all technical details with the support of Pre Sales Consultant.
• Develop strategy and increase business potential.
• Excellent awareness of current IT trends (Cloud/Agile/DevOps) and products that can influence client’s decisions
• Effective at building relationships (internally and with partners), collaborating, and influencing others;
• Solution selling methodologies with focus on business case definition, ROI and business outcomes.
• You must be able to negotiate skilfully in tough situations: can gain concessions without damaging the relationship; has a "win-win" philosophy.
• Successful business development and market making within a diverse customer portfolio and sophisticated channel management

Job Responsibilities

• Maintain knowledge of all solution and service offerings
• Develop and execute a comprehensive business development strategy for Microsoft Azure, aligning with company goals and market demands.
• Establish, develop, and maintain positive business and customer relationships.
• Proven ability to engage C-level contacts for the purposes of solution selling, establishing peer relationships, articulating strategic vision and closing deals with client's business and IT leaders.
• Identify and pursue new business opportunities, including new customers, partners, and market segments.
• Achieve agreed upon sales targets and outcomes within schedule.
• Perform cost-benefit and needs analysis of potential customers to meet their needs.
• Able execute sales closure in a short cycle and has a structured and strategic sales approach.
• Analyze the territory/market’s potential, track sales and status reports.
• Understanding the client's buying and decision-making process; demonstrated ability to work effectively at all levels and influence key decision makers of the client organization.
• Knowledge of integrated operations, functional architectures, financial models and impact of technology, and able to translate business needs into functional requirements.
• Conduct market research to identify trends, customer needs, and competitive landscape.
• Hands on experience in writing proposals and delivering customer presentations.
• Engage with Principal Sales and work closely with internal sales team in all opportunities and pipelines
• Develop and maintain a strong pipeline of potential deals, ensuring consistent and predictable revenue.
• Build and maintain strategic partnerships with key players in the Microsoft Azure ecosystem.
• Collaborate with partners to develop joint go-to-market strategies and initiatives.
• Support sales teams in pre-sales activities, including product demonstrations and proposals.
• Conduct regular market and competitive analysis to identify opportunities and threats.
• Develop and maintain a deep understanding of customer needs and pain points.
• Position Microsoft Azure solutions effectively in the market to maximize adoption and revenue.
• Work closely with cross-functional teams, including sales, marketing, and support, to ensure seamless execution of business development initiatives.
• Provide regular updates to stakeholders on business development progress and performance.
• Foster a collaborative and innovative work environment.

Ideal Profile

• At least 5 year(s) of sales experience with proven track record in sales especially in selling enterprise software solutions to IT decision makers (CIO, CTO, C-level targets).
• Demonstrable experience of selling and/or delivering Systems, Storage, Client, Infrastructure, Data Centre, AI related transformation.
• A self-starter and able to work independently with minimal supervision.
• Facilitation skills, particularly workshop sessions and Consultative Selling skills.
• Prepare proposals to meet client needs and requirements, including all technical details with the support of Pre Sales Consultant.
• Develop strategy and increase business potential.
• Excellent awareness of current IT trends (Cloud/Private Cloud/Infrastructure) and products that can influence client’s decisions
• Effective at building relationships (internally and with partners), collaborating, and influencing others;
• Solution selling methodologies with focus on business case definition, ROI and business outcomes.
• You must be able to negotiate skilfully in tough situations: can gain concessions without damaging the relationship; has a "win-win" philosophy.
• Successful business development and market making within a diverse customer portfolio and sophisticated channel management

Job Description:

As a Product Manager, you will be responsible for the end-to-end management of our cybersecurity product offerings, from market research and strategy to execution and post-launch analysis. You will work closely with vendors, customers, and internal teams to ensure we provide the best products to meet our clients’ security needs in a constantly evolving landscape.

You’ll leverage your understanding of the cybersecurity space, vendor relationships, and the needs of our distribution partners to drive product growth and ensure the successful positioning of our cybersecurity products in the marketplace.

Key Responsibilities:

• Product Strategy & Planning: Define and drive the product strategy for our cybersecurity solutions portfolio, focusing on meeting customer needs and aligning with market trends and industry standards.
• Vendor Collaboration: Establish and maintain strong relationships with cybersecurity vendors, negotiating pricing, product roadmaps, and market positioning.
• Market Research & Analysis: Conduct detailed market research and competitor analysis to identify emerging trends, threats, and opportunities in the cybersecurity sector.
• Product Roadmaps & Development: Develop and manage the product roadmap for all cybersecurity solutions, prioritizing new features, enhancements, and product releases based on customer demand and market dynamics.
• Cross-functional Collaboration: Work closely with sales, marketing, technical support, and engineering teams to align product goals with company objectives, ensuring seamless delivery and implementation.
• Sales Enablement: Provide sales teams with the tools, training, and support needed to effectively sell cybersecurity products. Create product collateral, demos, and other resources.
• Product Lifecycle Management: Oversee the entire lifecycle of cybersecurity products from ideation and vendor onboarding through product launches, updates, and end-of-life phases.
• Customer & Partner Engagement: Engage with customers and channel partners to gather feedback, identify pain points, and ensure the products meet the market’s cybersecurity needs.
• Data-Driven Decisions: Utilize performance data, customer feedback, and analytics to make informed decisions about product enhancements and improvements.

Required Qualifications:

• Candidate must possess at least a Professional Certificate, Diploma, advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma or Professional Degree in any field
• At least 2 years of experience in product management, preferably within cybersecurity or IT solutions.
• Strong understanding of the cybersecurity industry, including threat landscapes, security products (e.g., firewalls, endpoint protection, SIEM), and the distributor channel.
• Proven ability to manage product roadmaps, prioritize initiatives, and execute product launches.
• Excellent communication and negotiation skills, with the ability to build strong relationships with vendors, customers, and internal teams.
• Ability to understand complex technical products and translate them into customer-friendly offerings.
• Experience with competitive analysis, market research, and creating product positioning.

Job Description:

We are seeking a highly motivated and experienced Account Manager to join our team and support the GLC Sector sales team. In this role, you will be heavily responsible for closing sales deals. Creating & generating opportunities, involves strategically in sales activities and qualifying leads, leading every sales scope requirement related to tenders & proposals.

Responsibilities:

• Qualify leads and generate opportunities
• Research and gather information about potential customers
• Prepare and deliver presentations on commercial and liaise with technical for technical complication to potential customers
• Closing deals
• Lead tender/proposal submissions for customers
• Maintain a CRM system to track sales activities and progress
• Stay up-to-date on industry trends and technologies
• Provide input on product development and marketing initiatives
• Strong understanding of enterprise enduser sector
• Excellent communication and interpersonal skills
• Ability to build relationships with key enduser decision-makers, partners and principals
• Strong negotiation and closing skills
• Ability to work independently and as part of a team
• Self-motivated and results-oriented

If you are a highly motivated and have passion for doing sales , we encourage you to apply for this Account Manager exciting opportunity. We offer a competitive salary and benefits package, as well as the opportunity to work with a talented team of professionals.

Job Summary:

We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic sales team at Glocomp Systems (M) Sdn Bhd. The ideal candidate will be responsible for generating leads, qualifying prospects, and closing sales of our diverse range of ICT  solutions, with a strong emphasis on the Malaysian public sector, through phone, email, and online communication. You will play a crucial role in driving revenue growth and expanding our market presence within this key sector.

Responsibilities:

• Lead Generation and Qualification:

- Proactively identify and generate new sales leads within the Malaysian public

sector, focusing on our target government agencies and related entities.

- Qualify leads by assessing their specific ICT needs, budget constraints, and

decision-making processes, particularly within the public sector procurement

framework.

- Maintain meticulous records of all lead interactions within our CRM system.

• Sales Process Management:

- Conduct engaging product demonstrations and presentations of our ICT

solutions via phone and online meetings, tailored to the specific needs of public

sector clients.

- Develop and deliver tailored sales proposals and quotes that address client

requirements, including adherence to government procurement standards.

- Negotiate pricing and contract terms to secure sales and achieve established

revenue targets within the public sector.

- Provide consistent follow-up with prospects and clients to nurture relationships

and finalize sales.

• Customer Relationship Management:

- Cultivate and maintain strong relationships with existing and potential clients

within the Malaysian public sector.

- Provide exceptional customer service, promptly addressing inquiries and

resolving any concerns.

- Identify opportunities for upselling and cross-selling our comprehensive ICT

portfolio.

- Gather client feedback to contribute to the ongoing improvement of our

solutions and services.

• Sales Performance and Reporting:

- Achieve or exceed monthly and quarterly sales targets.

- Monitor and analyze sales performance metrics, providing regular reports to

management.

- Stay informed about industry trends, emerging technologies, and competitor

activities within the Malaysian ICT landscape, with a particular focus on public

sector technology initiatives.

- Collaborate closely with marketing teams to refine sales strategies and

campaigns.

• CRM Management:

- Ensure accurate and detailed recording of all client interactions within the CRM

system.

- Utilize the CRM to effectively track leads, manage the sales pipeline, and

generate insightful reports.

• Business Development Support:

- Assist the Business Development Manager in identifying and pursuing new

business opportunities within the Malaysian public sector.

- Provide support in the preparation of presentations, proposals, and other sales materials, tailored to public sector requirements.

- Conduct market research and analysis to identify potential clients and industry trends within the public sector.

- Assist in the organisation of sales events and client meetings.

- Provide administrative support to the Business Development Manager as needed.

Qualifications:

• Proven track record of success in inside sales, preferably within the ICT sector.
• Excellent verbal and written communication skills in English and Bahasa Malaysia.
• Strong negotiation, presentation, and closing skills.
• Ability to work independently and collaboratively within a team environment.
• Proficiency in using CRM software.
• Strong organizational and time-management abilities.
• Ability to quickly learn and adapt to a dynamic and fast-paced industry.
• Knowledge of ICT infrastructure, and cloud solutions is highly advantageous.

Preferred Skills:

• Experience with specific ICT solutions and technologies relevant to Glocomp's portfolio.

• Familiarity with sales methodologies within the technology industry.

Job Description:

Channel Partner Management:

• Strategic Alignment:Cultivate deep relationships with channel partners to ensure their understanding and alignment with Glocomp's brand identity, technology offerings, and commercial objectives.
• Demand Analysis:Conduct in-depth market research to identify and anticipate emerging technology trends and channel partner requirements, enabling Glocomp to tailor its offerings accordingly.
• Pipeline Management:Implement robust pipeline management processes to track sales opportunities, forecast revenue, and monitor deal progression, ensuring efficient resource allocation and timely closure.
• Performance Optimization:Regularly assess channel partner performance against established metrics, identify areas for improvement, and provide targeted support to enhance their effectiveness and maximize revenue generation.

End-User Support and Engagement:

• Needs Assessment:Conduct regular assessments to comprehensively understand the evolving technology needs and challenges of each end-user account, ensuring alignment with their business objectives.
• Proactive Engagement:Maintain open and ongoing communication with end-users through frequent update sessions, providing timely information on new product releases, feature enhancements, and industry trends.
• Tailored Solutions:Develop and propose customized technology solutions that address the specific requirements and challenges of each end-user account, optimizing their IT infrastructure and maximizing productivity.
• Account Management:Implement a structured account management process to assign dedicated resources to each end-user account, fostering strong relationships and ensuring personalized support.

Sales Operations and Management:

• Core Values and Offerings: Deeply understand Glocomp's core values, mission, and product offerings to effectively represent the brand and articulate its unique selling points to customers and channel partners.
• Pipeline and Forecast Management: Utilize robust sales forecasting tools and methodologies to accurately predict revenue, track pipeline progression, and identify potential risks or opportunities.
• Credit Management: Implement effective credit management practices to monitor outstanding receivables from channel partners, minimize bad debt, and ensure timely payment collection.
• Sales Certification: Maintain up-to-date knowledge and certifications related to the brands Glocomp represents, demonstrating expertise and credibility to customers and partners.
• Interdepartmental Collaboration: Foster strong working relationships with colleagues across different departments within Glocomp to facilitate efficient communication, knowledge sharing, and collaboration on sales initiatives.

Job Requirement:

Communication Skills

• Verbal Communication: Clear, concise, and persuasive communication to effectively articulate product/service benefits and address customer concerns.
• Active Listening: Attentively listening to customer needs, questions, and objections to understand their perspective and tailor responses accordingly.

Critical Thinking Skills

• Problem-Solving: Identifying customer pain points and challenges, and developing effective solutions.
• Analytical Thinking: Analysing customer data and market trends to identify opportunities and optimize sales strategies.
• Decision-Making: Making informed decisions quickly and confidently in a fast-paced sales environment.

Product Knowledge

• Deep Understanding: Thorough knowledge of product features, benefits, and limitations.
• Ability to Explain: Clearly and concisely communicating product value propositions to customers.

Sales Techniques

• Negotiation: Effectively negotiating terms and conditions to close deals.
• Persuasion: Convincing customers of the value of the product or service.
• Overcoming Objections: Addressing customer concerns and objections in a professional and persuasive manner.

Customer Focus

• Relationship Building: Developing strong relationships with customers to foster trust and loyalty.
• Customer Service: Providing excellent customer service throughout the sales process and beyond.

Adaptability

• Flexibility: Adapting to changing market conditions and customer needs.
• Resilience: Bouncing back from setbacks and maintaining a positive attitude.

Additional Considerations:

• Industry Knowledge: Understanding the specific industry and market trends relevant to the sales role.
• Technology Proficiency: Familiarity with sales tools, CRM systems, and other relevant technologies.
• Time Management: Effectively managing time and prioritizing tasks to meet sales goals.

Job Description:

1. Compliance Management

1. Ensure adherence to standard operating procedures (SOPs).

2. Warehouse Operations

1. Oversee and manage all warehouse activities to ensure smooth and efficient operations.
2. Plan and control overall warehouse activities.
3. Provide up to date stock in warehouse info.
4. Improve and meet delivery time line. Manage communication with DJI HQ logistics on allocation as per order, shipment, damaged pellets, warranty replacement/after sales service centre parts all are as planned.
5. Provide up to date stock in warehouse info.
6. implement stock pickup from warehouse for small orders, ASC repaired equipment and warranty support.

3. Safety and Health

1. Ensure that all safety and health requirements are met within the warehouse.

4. Sirim/Custom Handling

1. Sirim and Special Permit. Liaise with Sirim department to ensure lab test and approval to be timely. Documentations must be completed before submission to prevent delays.
2. Ensure proper bundling of drones and accessories at bonded warehouse prior to custom clearance.
3. Ensure proper HS Code being declared. Proper bundled or packing to multiple resellers as shipment will not land in our warehouse.
4. Coordinate with key reseller’s logistics for large shipments (direct from port to their warehouse). Ensure proper GRN done on site with right stock/qty to customer warehouse.
5. Liaise with the government (Royal Custom Malaysia) or other related agencies to ensure shipments reach their final destination for export and reach factory as per schedule for import

5. Stock Management

1. Manage stock control and reconcile with data storage systems.
2. Monthly update on warehouse balance stock status, including out-of-stock (OOS), discontinued items, slow-moving items, etc., in collaboration with the purchaser.

6. Problem Resolution

1. Resolve arising problems or complaints, particularly those related to foreign workers.

7. Housekeeping

1. Maintain housekeeping standards in the warehouse

8. Reporting

1. Maintain and manage reports related to the warehouse, including inventory of stocks, dead stock, consumption, and manpower.
2. Perform weekly warehouse briefings before starting operations.

9. Vendor & Stakeholder Coordination:

1. Liaise with vendors, transporters, and other stakeholders to ensure timely deliveries and efficient logistics operations.
2. Address any issues related to shipments, returns, and damaged goods.

10. Additional Duties
11. Assist with other ad-hoc duties as assigned by the manager or management.

Job Requirement:

• At least a Diploma/Professional Certificate/Degree in Warehouse / Logistic Management or equivalent.
• Minimum 1-2 years’ working experience in similar capacity or related field.
• Computer literate and has knowledge of MS Office, familiar with SAP system is an added advantage.
• Possess strong background in warehousing and logistic.
• Possess a strong sense of responsibility, urgency and commitment to efficiently meet deadlines.
• Possess good leadership, communication skills and able to work with Management and all levels of employees.
• Possess a pro-active character for continuous improvement and changes of operations in the warehouse.
• Able to work independently, meet tight deadlines, and work under pressure with minimum supervision.
• Excellent command of English and Bahasa Malaysia both verbal and written skills.
• Approachable with a pleasant disposition, resourceful, initiative, able to multi-task. Able to work independently and under pressure.

Job Description:

• In-depth understanding and practical knowledge of networking systems such as WAN, LAN, Wireless, Security.
• Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently
• Ability to respond and resolve tickets that have been assigned within SLA. Closely follow up with customers with adequate email updates until case closure.
• Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not know networking technical terminology
• Configure and install various network devices and services (e.g., routers, switches, firewalls, Load balancers, WLC)
• Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations
• Monitor performance and ensure system availability and reliability
• Provide Level 2/3 support and troubleshooting to resolve issues
• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
• Liaise with vendors and other IT personnel for problem-resolution

Requirements and skills:

• Proven hands-on network engineering experience
• CCNA, CCNP, HCIA, HCIP or higher
• Deep understanding of networking protocols (e.g., DNS, DHCP, SMTP, OSPF, BGP & etc)
• Solid understanding of the OSI or TCP/IP model
• Hands-on experience with monitoring, network diagnostic, and network analytics tools
• University degree in Computer Science or a related subject
• Willing to travel to customer sites within Klang Valley. Must possess own transportation (car).

Job Description:

• In-depth understanding and practical knowledge of networking systems such as LAN, Wireless, and Firewalls.
• Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently
• Ability to respond and resolve tickets that have been assigned. Closely follow up with customers with adequate email updates until case closure.
• Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not know networking technical terminology
• Configure and install various network devices and services (e.g., routers, switches, firewalls, Load balancers, VPN, QoS)
• Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations
• Monitor performance and ensure system availability and reliability
• Provide Level-2/3 support and troubleshooting to resolve issues
• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
• Liaise with vendors and other IT personnel for problem-resolution

Job Requirement:

• Proven hands-on network engineering experience
• CCNA, CCNP, or higher
• Deep understanding of networking protocols (e.g., DNS, DHCP, SMTP, OSPF, BGP)
• Solid understanding of the OSI or TCP/IP model
• Hands-on experience with monitoring, network diagnostic, and network analytics tools
• University degree in Computer Science or a related subject
• Willing to travel to customer sites within Klang Valley. Must possess own transportation (car).

Responsibilities:

• To solve problems on Networks, Operating Systems, Storage, Security and Servers.
• You’ll work and learn with our engineers and technology principals to implement and support our core Product Technologies like Cisco, Symantec, Veritas, Netapp, Quantum, Unix technologies for network & security products.
• Installation, configuration, integration, monitoring, and troubleshooting for assigned projects and jobs
• Analyses, Modifies, and/or designs for solutions across mainframe, midrange, client server and desktop platforms to ensure user requirements/project objectives are met.
• Certified for new and existing vendor software; provides installation, maintenance and customization of vendor software as required
• Multi-task and effectively solve problems in a dynamic customer environment with minimal supervision.
• Individual must be open to traveling to clients sites nationwide when required.

 Requirements:

• Basic programming background
• We admire and value skills. Not just how long you have worked
• You love to fix things and always seeking ways to improve things.
• Professional Certificate/Diploma/Bachelor’s degree in Maths, Science and/or Engineering.
  Ability to analyze business and technical scenarios.
  Patiently and lovingly explain technical details to customers.
• Practices good documentation skills.
• Demonstrates passion for new technologies.
• Strong team player.
• Demonstrates self-motivation with strong sense of commitment, integrity and responsibility.
• Consistently applies engineering knowledge and skills to solve problems.

Your skills can include:

• Linux, Unix skills in RedHat, SUSE, Solaris, AIX, HPUX or related
• Cisco IOS
  BASH scripting
• If you don’t have any skills yet, we will train you

Job Responsibilities

• Maintain knowledge of all solution and service offerings
• Establish, develop, and maintain positive business and customer relationships.
• Proven ability to engage C-level contacts for the purposes of solution selling, establishing peer relationships, articulating strategic vision and closing deals with client's business and IT leaders.
• Achieve agreed upon sales targets and outcomes within schedule.
• Perform cost-benefit and needs analysis of potential customers to meet their needs.
• Able execute sales closure in a short cycle and has a structured and strategic sales approach.
• Analyze the territory/market’s potential, track sales and status reports.
• Understanding the client's buying and decision-making process; demonstrated ability to work effectively at all levels and influence key decision makers of the client organization.
• Knowledge of integrated operations, functional architectures, financial models and impact of technology, and able to translate business needs into functional requirements.
• Consulting and project-based experience with a passion for driving business technology solutions and leading through advisory
• Hands on experience in writing proposals and delivering customer presentations.
• Engage with Principal Sales and work closely in all opportunities and pipelines

Ideal Profile

• At least 5 year(s) of sales experience with proven track record in sales especially in selling enterprise software solutions to IT decision makers (CIO, CTO, C-level targets).
• Demonstrable experience of selling and/or delivering Systems, Storage, Client, Infrastructure, Data Centre, AI related transformation.
• A self-starter and able to work independently with minimal supervision.
• Facilitation skills, particularly workshop sessions and Consultative Selling skills.
• Prepare proposals to meet client needs and requirements, including all technical details with the support of Pre Sales Consultant.
• Develop strategy and increase business potential.
• Excellent awareness of current IT trends (Cloud/Private Cloud/Infrastructure) and products that can influence client’s decisions
• Effective at building relationships (internally and with partners), collaborating, and influencing others;
• Solution selling methodologies with focus on business case definition, ROI and business outcomes.
• You must be able to negotiate skilfully in tough situations: can gain concessions without damaging the relationship; has a "win-win" philosophy.

Successful business development and market making within a diverse customer portfolio and sophisticated channel management.