Career Opportunities

Glocomp is growing at a rapid pace and we are seeking dynamic & energetic individuals to join our team! Send your CV to careers@glocomp.net.

Glocomp Systems (M) Sdn Bhd

Responsibilities

  • Develop an in-depth understanding on customer’s business and technology needs and requirements related to Computing, Storage, Information Management Systems and Architectures (CSIA).
  • Translate needs and requirements into comprehensive and competitive solutions, which includes preparation of Solution Design and Architecture, Solution Brief, Solution Proposal, Bill of Material and Solution Presentation.
  • For engagement that requires to showcase solutions capability, individual is required to lead and perform hands-on showcase (e.g. POC, Demo).
  • Participate in Growth and Customer Success Initiatives (GCSI)
  • Provide proactive solution advisory support to sales, products and marketing group.

Requirement

  • Bachelor’s Degree in Computer Science, Engineering or Mathematics. Master’s Degree in Business Administration or Management is preferred.
  • Between 5 to 10 years of working experience as pre-sales technical role (architect, consultant or engineer).
  • Professional Services hands-on experience will be an added advantage and consultative skills is essential
  • Posses’ good knowledge and experience in Computing, Server Virtualization, Converged Infrastructure, Disaster Recovery, Cloud and Hybrid IT and Storage technologies and solutions.
  • Preferably familiar with Veritas Software, NetApp, Quantum, VMware and Cisco Data Center (DC) products and solutions.
  • Possess Industry Qualification such as SNIA Architect or equivalent qualification is essential.
  • Excellent written and verbal communication skills
  • Energize with positive qualities and strong aptitude to WIN, as a TEAM is mandatory.

Responsibilities

  • Develop, build and maintain the sales channel of SMB products
  • Recruit and groom new prospects and business opportunities of new resellers
  • Providing a consultative and value added approach to develop relationships with Major Accounts
  • Work with channel partners to achieve desired results
  • Work closely with the Product Teams to develop the right solution to the customers
  • Participate on the negotiation of term and condition of a major deals

Requirement

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management, Marketing or equivalent.
  • Required language(s): Bahasa Malaysia, Chinese, English
  • Between 1 to 3 year(s) of working experience in the related field is required for this position.
  • Dynamic and aggressive personality
  • Strong Analytical and problem solving skills
  • Excellent communication skills as well as good interpersonal and presentation skills
  • Result driven with sales track records
  • Applicants must be willing to work in Petaling Jaya.

Responsibilities

  • Identification of new business opportunities
  • Finding and developing new markets and improving sales
  • Developing quotes and proposals for clients
  • Bundle company distributed product into solution offering
  • Maintain good rapport with business partners
  • Work closely with marketing and product team in ensuring execution excellence of all promotion activities
  • Achieve sales targets and increase revenue
  • Must be organized, disciplined and excellent interpersonal and communication skills

Requirement

  • Degree/Diploma in Business Administration or equivalent
  • Min 1-2 years working experience in channel management specially IT business in a large trading or distribution company
  • Able to interact with customers and all level of management effectively
  • Able to travel extensively and possess own transport
  • Independent, pro-active, result-oriented, team player, positive attitude and highly motivated

Responsibilities

  • Develop an in-depth understanding on customer’s business and technology needs and requirements related to Computing, Storage, Information Management Systems and Architectures (CSIA).
  • Translate needs and requirements into comprehensive and competitive solutions, which includes preparation of Solution Design and Architecture, Solution Brief, Solution Proposal,Bill of Material and Solution Presentation.
  • For engagement that requires to showcase solutions capability, individual is required to lead and perform hands-on showcase (e.g. POC, Demo).
  • Participate in Growth and Customer Success Initiatives (GCSI).
  • Provide proactive solution advisory support to sales, products and marketing group.

Requirement

  • Bachelor’s Degree in Computer Science, Engineering or Mathematics. Master’s Degree in Business Administration or Management is preferred.
  • Minimum 5 years of working experience as pre-sales technical role (architect, consultant or engineer), preferably with experience in Financial Services Industry (FSI).
  • Professional Services hands-on experience will be an added advantage and consultative skills is essential.
  • Posses’ good knowledge and experience in Computing, Server Virtualization, Data Storage, Storage Networking, Converged Infrastructure, Disaster Recovery, Cloud and Hybrid IT and Storage technologies and solutions.
  • Preferably familiar with Veritas Software, NetApp, Quantum, VMware and Cisco Data Center (DC) products and solutions.
  • Possess Industry Qualification such as SNIA Architect or equivalent qualification is essential.
  • Excellent written and verbal communication skills.
  • Energize with positive qualities and strong aptitude to WIN, as a TEAM is mandatory.

Responsibilities

  • Complete Solution ownership from requirements gathering to solution delivery working with variety of technical / nontechnical stakeholders, including business process mapping and gap analysis.
  • Become the Product’s go-to person for consultation on both technical and functional areas. Responsible for knowing the business’s key Enterprise SaaS platform offering and having a command on systems architecture digital platform integrations.
  • Have a good understanding of RPA, Data warehousing, Data Sciences, Business Intelligence, Analytics products, Big Data principles, Cloud and data visualization
  • Conduct solutions presentations and obtain customer acceptance to solution design. Guide customer through solution deployment and environment management.
  • Create architecture diagrams and flow charts on both system architecture and detailed solution levels.
  • Provide guidance as a technical liaison to the business and serve as a subject matter expert
  • Support sales efforts of pre-qualified opportunities, including exploratory meetings in with client to define and propose a solution, and close the deal
  • Lead solution planning and design efforts across teams and workstreams to deliver value for clients, ensuring client satisfaction
  • Understand partner, client and business outcome objectives to design solutions based on specific client requirements and business strategic objectives.
  • Responsible for the specification, design, cost and proposal to meet client requirements.
  • Assist the sales team in prospecting with relevant sales & technical pitch
  • Provide training and guidance sales and account teams.

Requirement

  • Minimum 5 years of experience in the following areas: pre-sales & consulting, value proposition and business case driven pre-sales methodology experience
  • Demonstrable customer-facing consulting experience of solution design & technical delivery of SAAS platforms / equivalent.
  • Experienced in working in a cloud and hybrid cloud environment & Analytics related AWS/ IBM/ Azure cloud services is a real plus
  • Involve and transfer successful projects to post-sales organization.
  • Knowledge in terms of implementing automation process including software components that are required to build a new automation process
  • Working knowledge of other BI / Big Data is a plus.
  • Demonstrated experience in collaborating with domain architecture leadership
  • Excellent communication skills with an ability to right level conversations
  • Familiarity of the Microsoft Bot Framework and Cognitive Services capabilities on Azure
  • Experience leading customer facing discovery sessions to conceptualise and design complex business solutions.
  • Successfully manage and execute technical workshops and proof of concepts (POCs), on-site or remote
  • Hands on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and Databases

Responsibilities

  • Maintain knowledge of all solution and service offerings
  • Establish, develop, and maintain positive business and customer relationships.
  • Proven ability to engage C-level contacts for the purposes of solution selling, establishing peer relationships, articulating strategic vision and closing deals with client's business and IT leaders.
  • Achieve agreed upon sales targets and outcomes within schedule.
  • Perform cost-benefit and needs analysis of potential customers to meet their needs.
  • Able execute sales closure in a short cycle and has a structured and strategic sales approach.
  • Analyze the territory/market's potential, track sales and status reports.
  • Understanding the client's buying and decision-making process; demonstrated ability to work effectively at all levels and influence key decision makers of the client organization.
  • Knowledge of integrated operations, functional architectures, financial models and impact of technology, and able to translate business needs into functional requirements.
  • Consulting and project-based experience with a passion for driving business technology solutions and leading through advisory
  • Hands on experience in writing proposals and delivering customer presentations.

Requirement

  • At least 3 year(s) of sales experience with proven track record in sales especially in selling enterprise software solutions to IT decision makers (CIO, CTO, C-level targets).
  • Demonstrable experience of selling and/or delivering Cloud/Infra/Automation related transformation.
  • Have a good understanding of RPA, Data warehousing, Data Sciences, Business Intelligence, Analytics products, Big Data principles, Cloud and data visualization
  • A self-starter and able to work independently with minimal supervision.
  • Facilitation skills, particularly workshop sessions and Consultative Selling skills.
  • Excellent analytical, technical, presentation, leadership, consensus building, and interpersonal skills.
  • To lead the process from identifying the opportunity to qualified lead and execution.
  • Prepare proposals to meet client needs and requirements, including all technical details with the support of Pre Sales Consultant.
  • Develop strategy and increase business potential.
  • Excellent awareness of current IT trends (Cloud/Agile/DevOps) and products that can influence client's decisions
  • Effective at building relationships (internally and with partners), collaborating, and influencing others;
  • Solution selling methodologies with focus on business case definition, ROI and business outcomes.
  • You must be able to negotiate skilfully in tough situations: can gain concessions without damaging the relationship; has a "win-win" philosophy.
  • Successful business development and market making within a diverse customer portfolio and sophisticated channel management

Responsibilities

  • Actively partner with the sales & pre sales team to understand our customers' business needs/challenges
  • Identify the best customized solution that meets customers' requirements in terms of automation/digitalization strategy on an enterprise level
  • Ensure customer requirements are translated into functional specifications and detailed solution architecture
  • Provide pre-sales support to the sales & pre sales team during RFI/RFP and PoC stages, including the drafting of RFI/RFP responses
  • Lead in the design, specification and selection of IT solutions, giving due consideration to functionality, data, security, integration, infrastructure and performance
  • Design/architect the product/solution and ensure its scalability and extensibility
  • Conduct a system architecture evaluation and collaborates with project management and IT development teams to improve the architecture
  • Evaluate project constraints to find alternatives, alleviate risks, and perform process re-engineering if required
  • Work with the project team to develop high level project schedule and resource plans for implementation
  • Lead the organization in exploiting technology and use knowledge of IT solutions to drive organization change and to support business process redesign
  • Prepare business cases and cost estimation for IT solutions, considering infrastructure, licensing, development and support costs

Requirement

  • Degree in Computer Science/IT or equivalent
  • At least 5 years’ experience in a professional technical role
  • Ability to develop solution architecture designs with experience in assessing a broad range of IT solutions, particularly in infrastructure design, network, IT security, data, etc
  • Experience in hyperautomation technologies (e.g. Robotic Process Automation, Process Mining, Intelligent Document Processing, Machine Learning, Artificial Intelligence, Chatbots, Low Code Application Platforms, Business Intelligence, etc) & Cloud environment
  • Hands on experience in full stack development and programming languages (e.g. .NET, VB, C#, Java, JavaScript, Python, PowerShell, etc) is preferred
  • Experience and certifications (e.g. PL-100, PL-200, PL-400 and MB-600) in the Microsoft stack is highly desirable
  • Familiarity with Enterprise Architecture will be added advantage
  • Excellent communication skills with the ability to explain technical concepts to lay audiences
  • Results oriented self-starter with ability to plan complex work in dynamic work environment
  • Strong critical thinker with analytical and problem-solving aptitude
  • Team player with experience leading and collaborating cross-team to ensure successful delivery of solutions
  • Strategic business acumen and understanding of organization strategy
  • Significant experience in systems integration and middleware technologies.

Responsibilities

  • Identify opportunities, produce leads and book appointments for account manager with the emphasis on high quality leads
  • Proactively follow up leads generated from canvassing by the account manager
  • Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business
  • Work closely with the product marketing team to achieve sales objectives
  • Liase effectively with all departments within organisation to ensure customer requirements are met.
  • Negotiate commercial terms with set guidelines
  • Monitor closely on payment aging
  • Contribute to the team performance by sharing and implementing Best Practise Ideas

Requirement

  • Computer literate/keyboard skills
  • At least 1-2 years working within a sales environment preferably in a proactive telemarketing role within IT (or related) industry
  • Excellent telephone skills
  • Demonstrated ability to prioritize issues
  • Possess a Diploma, Advance/Higher Diploma, Degree or equivalent
  • Required languages: English, Bahasa Malaysia and Mandarin
  • Must be able to deal with technical product information
  • Ability to adapt procedures to a new and more effective way of working
  • Ability to build strong working relationships (internal/external)
  • Excellent communication skills – verbal and written
  • Ability to persuade, influence and negotiate effectively at all levels within and outside the organization
  • Self-motivated
  • Achievement orientated
  • Ability to use own initiative
  • Ability to perform effectively when there are pressure peaks
  • Sets high standards and consistently achieves them

Responsibilities

  • To develop marketing plan, co-ordination & execution of marketing plan
  • Manage and review current products pricing, & marketing positioning.
  • Monitor marketing trend and competitor’s activities
  • To develop and implement business and operational strategies and plans
  • To forecast and analyse market and product trend
  • Provide product training to the sales team and customers
  • Must be organized, disciplined and excellent interpersonal and communication skills
  • Able to host webinar on product launching and product update

Requirement

  • Degree/Diploma in Business Administration or equivalent
  • Min 1-2 years working experience in channel management specially IT business in a large trading or distribution company
  • Able to interact with customers and all level of management effectively
  • Independent, pro-active, result-oriented, team player, positive attitude and highly motivated

Responsibilities

  • Achieve the targets for both Company & Cloud Services Provider (CSP)
  • Maintain & create strategic alliances with the CSPs and Channel partners to increase market share
  • Negotiate for competitive pricing, good rebates and marketing development funds with CSPs and Channel partners
  • Develop & implement Go-To Market (GTM) strategy , working with all departments to achieve sales & marketing objectives
  • Provide strategic direction and support  to sales team to drive sales and achieve cloud product targets
  • Achieve Cloud competency certifications for company
  • Plan  the certification training roadmap for sales and cloud professionals
  • Manage entire Cloud product and services life cycle from strategic planning to  GTM pricing  and activities
  • Identifies new  strategic opportunities for the development of cloud business & services
  • Improve company’s Cloud branding through various marketing campaigns and webinars
  • Create marketing materials eg. cloud services brochures and EDMs
  • Organize & manage events & roadshows
  • Conduct market research to analyse competitors & understand the cloud /market trends and dynamics
  • Track and monitor Cloud Aged inventory
  • Provide accurate forecast to Management

Requirement

  • Diploma/Degree  in IT
  • 2-5years related working experience in Cloud Computing
  • Good interpersonal,  communication and presentation skills
  • Sales driven & self-motivated
  • Able to work independently

Responsibilities

  • Continuously generate new leads and convert to sales and work on existing leads to convert to sales and manage the healthy pipeline
  • To identify, develop and grow new business opportunities in the assigned sectors
  • To manage customer relationship to cross sell and upkeep good relationship
  • Build up new account and service existing partners
  • Develop short-term and long-term sales plan
  • Carry out business trend and market opportunity analysis
  • Maintain existing client base and be proactive in developing new customers
  • Possess a mature and good team work attitude and work closely with the Consulting, Marketing and Product teams to achieve greater teamwork on sales activities.

Requirement

  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
  • Excellent communication skills in written and spoken English
  • Worked with Service Provider before
  • Min 5 years working experience in the ICT Distribution
  • Proven sales track record in meeting business objectives and targets
  • Market savvy, good interpersonal skills, with excellent presentation and negotiation skills
  • Independent, energetic, creative, persistent and resourceful.
  • Goal oriented with strong ability to influence
  • Good knowledge of IT solutions and products are added advantages

Responsibilities

  • Fulfil partners’ requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from outstation customers. Achieves and maintains rapport with customers and works to give them the best possible service.
  • Uses a CRM to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
  • Follows up on inquiries by checking computer runs on SAP for delivery information. Works closely with warehouse department in production control regarding deliveries of scheduled shipments. Obtain accurate information from vendors relating to shipment dates and expected date of delivery
  • Handles the needs of sales representatives and customers by area of the outstation (JB, Seremban, Malacca, & East Malaysia.)
  • Makes price quotations immediately by phone on price book items. Prepares forms for price quotations on items not contained in the price book and forwards to clerk for preparation of quotations.
  • Checks with credit department concerning credit status of the customer when rush orders are received.
  • Monitor closely on payment aging collection.

Requirements

  • Candidate must possess at least a SPM/ Diploma (any field)
  • Minimum 2 years of sales experience
  • Own transportation
  • Able to work independently, possess integrity, trustworthy, reliable and initiative.
  • Self-motivated and energetic personality
  • Language(s): English, Bahasa and/or Mandarin.
  • Willing to travel within Kuala Lumpur, Selangor.

GCIS Sdn Bhd

Responsibilities

  • Working as a project engineer for the mobile service provide in Malaysia
  • Project monitoring and coordinating (on-site deployment).
  • Provide a network design and equipment configuration for the project assisted by solution architect.
  • Work closely with solution architect to resolve issues regarding technical specifications and equipment performance.
  • Open Cases within Cisco’s case tracking database, detailing Customer’s issues/questions and the associated response and actions
  • To troubleshoot and resolve issues encountered during implementation stage.

Requirements

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
  • Required certification(s): CCNA, CCNP preferable
  • Not a certification engineer but confident with your skill? Show us what you have
    • Strong knowledge in networks and various network technologies:
      • OSPFv2,OSPFv3, IBGP, EBGP, and MP-BGP
      • Multiprotocol Label Switching (MPLS)
      • Quality of Service (QoS)
      • LAN switching technologies : VLAN, TRUNKING, etherchannel, spanning-tree
  • Knowledge of troubleshooting is an important skill and candidates are expected to diagnose and solve issues during implementation stage.
  • Experience designing and deploying infrastructure, preferably in a Telecommunications environment
  • As long as candidate is willing to learn, it may be good exposure to pick up new skill.
  • Ability to work independently or as part of a group
  • Excellent oral and written communications skills in English

As additional information, here is working culture in the team

  • Ability to work independently or as part of a group
  • Able to be solo hero or support player at different stage of project
  • Get things done

“Get Things Done" people are absolutely committed to reaching their goals. With enough determination and effort -- by being a Get Things Done person -- you can achieve anything, for example CCIE and CCDE.

 With this culture, there is no so called “micro management” in the team.

  • Speed!! Speed!! Speed!!
    • As our client is one of the largest mobile service providers in the country, the service delivery to the market is a very crucial point for them to success in the market.
    • So our job is to empower their business through network technologies in shortest period.

Through this role, here is the expected career enhancement

  • CCIE Routing & Switching or CCIE Service Provider. ( Practical Lab is provided in office lab)
  • Latest routing technologies exposure
  • Latest  high-end hardware exposure
    • Hardware: 6500 Series, 7500 Series, 12000 Series, ASR9K Series, ASR1K Series,ASR5K, CRS Series
    • Solution Architect
    • To identify opportunities for upselling beyond the existing implementation
    • To assist the team during pre-sales activities e.g. helping to identify and justify the design of the proposed solution etc.

Responsibilities

  • To solve problems on Networks, Operating Systems, Storage, Security and Servers.
  • You’ll work and learn with our engineers and technology principals to implement and support our core Product Technologies like Cisco, Symantec, Veritas, Netapp, Quantum, Unix technologies for network & security products.
  • Installation, configuration, integration, monitoring, and troubleshooting for assigned projects and jobs
  • Analyses, Modifies, and/or designs for solutions across mainframe, midrange, client
  • Certified for new and existing vendor software; provides installation, maintenance and customization of vendor software as required
  • Multi-task and effectively solve problems in a dynamic customer environment with minimal supervision.
  • Individual must be open to traveling to clients sites nationwide when required.

Requirements:

  • Basic programming background
  • We admire and value skills. Not just how long you have worked
  • Professional Certificate/Diploma/Bachelor’s degree in Maths, Science and/or Engineering.
  • Ability to analyze business and technical scenarios.
  • Patiently and lovingly explain technical details to customers.
  • Practices good documentation skills.
  • Demonstrates passion for new technologies.
  • Strong team player.
  • Demonstrates self-motivation with strong sense of commitment, integrity and responsibility.
  • Consistently applies engineering knowledge and skills to solve problems.

Your skills can include:

  • Linux, Unix skills in RedHat, SUSE, Solaris, AIX, HPUX or related
  • Cisco IOS
  • BASH scripting

If you don’t have any skills yet, we will train you

Global Computing Solutions Sdn Bhd

Responsibilities

  • Cloud Architecture
    • Plan, design, implement and support infrastructure solutions. This includes designing the cloud infrastructure and designing the security architecture e.g. data centers, AWS, Azure, Huawei, Alibaba
    • Translate client requirements into solutions, and confident with an ability to handle pressure in critical situations by always ensuring that client requirements are met i.e. solution design, POC verification, and traditional IT cloud solution design for public cloud projects
    • Assist in project delivery from a perspective of architecting, designing and delivering capabilities to the existing environment from infrastructure through to systems and application
    • Provide technical support and advice to customers
    • Keep abreast and insight of competition, competitive issues and products.
    • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews
  • Cross group collaboration
    • Work closely with Sales and Pre-Sales to progress new cloud opportunities i.e. demand analysis, demos, tenders, etc.
    • Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
    • Support Marketing department for all technical demo and Proof Of Concept (POC) requirements

Section B: Span of Control

Direct reports Director, Consulting
Total staff 10-20

Section C: Qualifications/Experience/Knowledge

Category Essential for role Good to have
Education /Qualification Degree or other equivalent
Work Experience At least 8 years of IT experience

·         At least 3 years of solution architecture experience

·         At least 5 years of infrastructure implementation/migration/support experience

Pre-sales experience will be an added advantage.

Application architecture experience will be an added advantage

Technical / Professional Skills Design, implement and support infrastructure projects

·         Technical knowledge of on-premises (data centres, virtualization, hyper-converge, security) and cloud ecosystems - AWS, Azure, Huawei, Alibaba

·         Technical knowledge infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers

·         Technical knowledge Linux and Windows Server Operating Systems

·         Knowledge of IT lifecycle management

·         Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management

Certification: AWS/Azure cloud certification will be an advantage

Non-Technical/ Soft Skills/ Task- Specific Knowledge Possess strong problem solving skills and able to prioritise and manage multiple tasks

Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams

Excellent verbal, written communication and interpersonal skills with stakeholders at all levels

Demonstrated project management experience handling multiple projects simultaneously

Able to interact with various levels of internal and external stakeholders both in written and verbal forms

Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.

Experience in handling large Enterprise RFQ/RFP and government tender is an added advantage.

ITIL Certification will be an added advantage.

Job Title Cloud Engineer
Name  
Grade  
Department Consulting
Section Cloud

 

Section A: Key Responsibilities

  • Cloud Architecture
    • Plan, implement and support infrastructure solutions. This includes the cloud infrastructure and security architecture e.g. data centers, AWS, Azure, Huawei, Alibaba
    • Translate client requirements into solutions, and confident with an ability to handle pressure in critical situations by always ensuring that client requirements are met i.e. solution design, POC verification, and traditional IT cloud solution design for public cloud projects
    • Assist in project delivery from a perspective of architecting, designing and delivering capabilities to the existing environment from infrastructure through to systems and application
    • Provide technical support and advice to customers
    • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews
  • Cross group collaboration
    • Work closely with Pre-Sales & Cloud Architects to progress new cloud opportunities i.e. demand analysis, demos, tenders, etc.
    • Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
    • Support Marketing department for all technical demo and Proof Of Concept (POC) requirements

 

Section B: Span of Control

Direct reports Director, Consulting
Total staff 10-20

 

Section C: Qualifications/Experience/Knowledge

Category Essential for role Good to have
Education /Qualification Degree or other equivalent  
Work Experience At least 5 years of IT experience

·         At least 3 years of infrastructure implementation/migration/support experience

Pre-sales experience will be an added advantage.

 

Application architecture experience will be an added advantage

Technical / Professional Skills Implement and support infrastructure projects

·         Technical knowledge of on-premises (data centres, virtualization, hyper-converge, security) and cloud ecosystems - AWS, Azure, Huawei, Alibaba

·         Technical knowledge infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers

·         Technical knowledge Linux and Windows Server Operating Systems

·         Knowledge of IT lifecycle management

·         Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management

 

Certification: AWS/Azure cloud certification will be an advantage

 

 

 

Non-Technical/ Soft Skills/ Task- Specific Knowledge Possess strong problem solving skills and able to prioritise and manage multiple tasks

 

Excellent verbal, written communication and interpersonal skills with stakeholders at all levels

 

Demonstrated project management experience handling multiple projects simultaneously

 

Able to interact with various levels of internal and external stakeholders both in written and verbal forms

 

Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.

 

Responsibilities

  • Plan, design, implement and support RPA solutions Focused to meeting customer end to end automation needs using Automation Anywhere and UiPath RPA
  • Translate client requirements into solutions, and confident with an ability to handle pressure in critical situations by always ensuring that client requirements are met i.e. solution design, POC verification, and RPA solution design for RPA projects
  • Evaluate customer processes and make recommendations with regard to their potential and suitability for RPA and work effort estimation
  • Work closely with sales to provide demos and technical due diligence in the pre-sales cycle.
  • Design and develop RPA process solutions in accordance with standard design principles and conventions and development best practice.
  • Provide training over the web or in-person to customer
  • Provide technical support and advice to customers
  • Keep abreast and insight of competition, competitive issues and products.

 

Requirements

Category Essential for role Good to have
Education /Qualification IT or Computer Science related Diploma / Degree
Work Experience Experience developing and implementing automated RPA

processes or suitable wider

development experience

Proficient in implementing Automation Anywhere / UiPath or any RPA solutions
Technical / Professional Skills ·         At least 5 years of IT experience

o    At least 2 year’s experience and certified with one or more RPA technologies (e.g. UiPath, Automation Anywhere, Blue Prism)

o    At least 3 years of experience in .NET 3.5 and higher Framework (C#, ASP.NET, ADO.NET, Entity Framework or Hibernate)/Java/Python Development

o    Experience in HTML, JavaScript, and XML

o    Knowledge or working experience with database like SQL Server, MySQL

·         Experience with SDLC process; Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and System(s) Testing, including UAT and Bug fixes

·         Excellent working knowledge of Microsoft Office packages including Word, PowerPoint, Visio and Excel

·         Master certification in Automation Anywhere RPA or UiPath certified developer

·         Knowledge in Excel Macros, VB Script, and Java Scripts

·         Knowledge in Database commands

·         Knowledge in Microsoft Office products like Excel, Visio, PowerPoint, and Access DB.

Non-Technical/ Soft Skills/ Task- Specific Knowledge ·         Strong Problem-Solving and Analytical Skills

·         Highly motivated and resilient and able to adapt to change

·         Excellent written and verbal communication skills with demonstrable

record of presenting technical details to a non-technical audience

Responsibilities

  • Plan, design, implement and support RPA solutions Focused to meeting customer end to end automation needs using Automation Anywhere and UiPath RPA
  • Translate client requirements into solutions, and confident with an ability to handle pressure in critical situations by always ensuring that client requirements are met i.e. solution design, POC verification, and RPA solution design for RPA projects
  • Evaluate customer processes and make recommendations with regard to their potential and suitability for RPA and work effort estimation
  • Work closely with sales to provide demos and technical due diligence in the pre-sales cycle.
  • Design and develop RPA process solutions in accordance with standard design principles and conventions and development best practice.
  • Provide training over the web or in-person to customer and mentor teammates
  • Provide technical support and advice to customers
  • Keep abreast and insight of competition, competitive issues and products.
  • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews

Requirements

Category Essential for role Good to have
Education /Qualification IT or Computer Science related Diploma / Degree
Work Experience Experience developing and implementing RPA

processes or suitable wider

development experience

Proficient in implementing Automation Anywhere / UiPath or any RPA solutions
Technical / Professional Skills ·         At least 10 years of IT experience

o    At least 3 year’s experience and certified with one or more RPA technologies (e.g. UiPath, Automation Anywhere, Blue Prism)

o    At least 5 years of experience in .NET 3.5 and higher Framework (C#, ASP.NET, ADO.NET, Entity Framework or Hibernate)/Java Development/PHP Development

o    At least 5 years experience with HTML, JavaScript, CSS, Bootstrap, Ajax, Jquery, XML

·         Should have knowledge in SQL and relational databases, and application development

·         In-depth experience with SDLC process; Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and System(s) Testing, including UAT and Bug fixes

·         Having good command on Web Design Patterns

·         Excellent working knowledge of Microsoft Office packages including Word, PowerPoint, Visio and Excel

Master certification in Automation Anywhere RPA or

UiPath certified developer

Non-Technical/ Soft Skills/ Task- Specific Knowledge ·         Strong Problem-Solving and Analytical Skills

·         Highly motivated and resilient and able to adapt to change

·         Excellent written and verbal communication skills with demonstrable

record of presenting technical details to a non-technical audience

Responsibilities

  • To solve problems on Networks, Operating Systems, Storage, Security and Servers.
  • You’ll work and learn with our engineers and technology principals to implement and support our core Product Technologies like Cisco, Symantec, Veritas, Netapp, Quantum, Unix technologies for network & security products.
  • Installation, configuration, integration, monitoring, and troubleshooting for assigned projects and jobs
  • Analyses, Modifies, and/or designs for solutions across mainframe, midrange, client
  • Certified for new and existing vendor software; provides installation, maintenance and customization of vendor software as required
  • Multi-task and effectively solve problems in a dynamic customer environment with minimal supervision.
  • Individual must be open to traveling to clients sites nationwide when required.

Requirements

  • Basic programming background
  • We admire and value skills. Not just how long you have worked
  • Professional Certificate/Diploma/Bachelor’s degree in Maths, Science and/or Engineering.
  • Ability to analyze business and technical scenarios.
  • Patiently and lovingly explain technical details to customers.
  • Practices good documentation skills.
  • Demonstrates passion for new technologies.
  • Strong team player.
  • Demonstrates self-motivation with strong sense of commitment, integrity and responsibility.
  • Consistently applies engineering knowledge and skills to solve problems.

Your skills can include:

  • Linux, Unix skills in RedHat, SUSE, Solaris, AIX, HPUX or related
  • Cisco IOS
  • BASH scripting

If you don’t have any skills yet, we will train you

Responsibilities

  • Excellent interpersonal skills and strong communication
  • Provide support for Cisco/Brocade network infrastructure globally. Ensure service level agreements are met and provide daily checklist to ensure no service disruptions to customer’s daily operations.
  • Diagnose problems and provide solutions to achieve service restoration.
  • Provide first level technical support for customer.
  • Able to prepare incident report and follow change management processes.

Requirements

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma (Computer/IT) or equivalent
  • Must possess Cisco CCNA certification or higher in any path
  • Skills: Network configurations, Cisco switches/ routers, Brocade switches, Cisco ASA & Palo Alto firewall
  • Has knowledge in voice collaboration, security and basic routing & switching. Wireless and Data Center experience is added advantage
  • Fresh grads are encouraged to apply
  • Must possess own transport
  • Must be able to work on weekends or late hours if required
  • Full time position

Job Description

  • L1 & L2 Support; responsible for working with multiple products / technologies in a 24x7 NOC, SOC environment.
  • Network administration / operation support.
  • Work with vendors or principles to support customers and resolve problems within given service level agreement (SLA).
  • Responsible for network security, network performance monitoring, network reporting, data center and cabling infrastructures upgrade and support.
  • Responsible for incident, problem management, and change request.
  • Strong focus on customer satisfaction and providing high network availability.
  • Assisting on continuous upgrades in supporting processes, operating standard and efficiency improvement.

Requirements

  • Candidate must possess or currently pursing at least Diploma / Advance / Higher / Graduate Diploma / Professional Degree in Engineering / IT ( Computer / Telecommunication ) or equivalent
  • Applicants must be willing to work in Klang Valley area and travel nationwide.
  • Applicants must be willing to work in rotational shifts.
  • Understanding of IT network fundamentals.
  • Will be an advantage to have CCNA & ITIL certification.
  • Fresh graduates encouraged to apply.
  • Only Malaysians and PRs will be considered.

Additional Criteria

  • Able to learn and train others quickly; able to apply new concepts quickly.
  • Good written communication skills; able to work independently, reliable.
  • Excellent analytical and problem solving skills with multitasking skills.
  • Good process management, especially on process improvement

Responsibilities

  • Responsible for Project permits (new application, renewal etc)
  • To comply with the requirement of the documented quality management system.
  • Responsible to follow-up all permits and supporting documents.
  • Handling Landlord, Building Owner or Building Management permit approval on all applied activities.
  • To ensure proper housekeeping at documentation workstation.
  • To ensure that documents are remain legible and readily for identifiable.
  • To ensure identification, storage, traceability and safeguard of ALL documents and records at all time.
  • Distribution of incoming emails and outgoing emails.
  • To ensure documents are identified and their distribution controlled.
  • Responsible to maintain good filing system & proper documentation.
  • To perform other task as instructed by superior.
  • Able to work under minimal supervision.

Description
The Service Desk Agent is responsible for ensuring timely restoration of service for AsiaPac /Glocomp customers by managing requests (Incidents, Service Requests, Events and Problems) through to successful completion.

Logging

Service Desk Agents are responsible for receiving, validating and logging customer requests. They capture the detail of the request and provide first-line NOC if required. Service Desk Agents ensure that the SLA made to customers in service level agreements are met.

Problem management

The Service Desk Agent assists with the problem management process by collating problem information and verifying customer entitlements prior to creating a recording a problem classification or category. They determine if a duplicate problem or workaround exists and escalates the problem to the service delivery management team if the customer does not have the required entitlements. These individuals record the problem description, priority and severity and associate the configuration items to the problem investigation record.

Tracking

The Service Desk Agent tracks requests and determines current activity on them. They use this information to update task details and to provide regular updates to customers.

Escalation

These individuals analyse and interpret the requests to ensure that the classification, prioritization and escalation of the requests are correct. They identify and escalate requests and exceptions where necessary.

Resolution

The Service Desk Agent works closely with his/her colleagues to ensure the swift resolution of faults. They ensure that the user and/or customer are kept updated on the progress in relation to the resolution of the fault. They interact with necessary internal stakeholders and are responsible for managing requests through to resolution within the service level agreement conditions by coordinating product requests and liaising with relevant business colleagues to ensure resolution. The target is zero missed SLA.

Reports

Service Desk Agents are also responsible for producing breaches and other reports that are necessary for the correct operation of our processes. They need to identify failures and shortcomings in the current processes and escalate with recommendations.

Behavioural skills

The actions of the Service Desk Agent influence our customer satisfaction and retention and they need to be professional, detail orientated and customer focussed at all times. They have excellent verbal and written communication skills and are proactive and professional individuals who maintain a high level of customer satisfaction.

Career progression

Career progression is possible vertically to Senior Service Desk Agent.

Job requirement

  • At least 1 year in Call Center or ServiceDesk ( Fresh Grad can apply )
  • Understanding of Service Desk function
  • Good command of English (Written and Spoken )
  • Ability to converse with Mandarin
  • Ability to work in Shift

The NOC Engineers provide a service to customers to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to customers by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions.

Monitoring

They ensure that assigned infrastructure at the customer site is configured, installed, tested and operational. In this regard, they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to customer requirements.

The NOC Engineer identifies problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail with all the necessary. They liaise with all stakeholders including customer IT environments, vendors, carriers and AsiaPac colleagues to expedite the diagnosis of errors and problems and to identify a resolution.

NOC

They investigate event/incident assigned to them and identify the root cause of incidents and problems. They ensure the efficient and comprehensive resolution of inci dents and requests. This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident to resolution within the service level conditions.

Where necessary, they escalate requests and exceptions to the 3nd line NOC team.

They provide continuous feedback to customers and affected parties and update all systems and/or portals as prescribed by AsiaPac procedures.

Incident Management

When required they will take responsibility for receiving calls and incidents at the services desk. They assist in analyzing, assigning and escalating the NOC calls. They also provide telephonic NOC to customers where required.

They update incidents with progress and resolution details.

Shift Management

NOC engineers that work shifts will be required to follow the required handover procedures for shift changes to ensure service co ntinuity. They complete and maintain any shift hand hover schedules.

General

NOC engineers are required to strictly comply with all processes and procedures as prescribed by AsiaPac and the customer when relevant.

NOC Engineers are also responsible for producing breach and other reports that are necessary for the correct operation of processes. They identify failures and shortcomings in the current

processes and escalate with recommendations.

Their ability to communicate well and to capture all pertinent details when required will contribute to their success.

  Job requirement

  • At least 1 year in Network Operation Center
  • CCNA Certified
  • Understanding of Network Monitoring and Troubleshooting
  • Good command of English (Written and Spoken )
  • Ability to converse with Mandarin
  • Ability to work in Shift