Support models have traditionally used a break-fix approach: customers experience a problem, they report it, and then technicians scramble to troubleshoot and fix it. The problem is by the time a customer reports an issue, it has already impacted their experience – and it has most likely grown to the point where it requires a costly and time-consuming resolution. Actiontec’s Managed Network Services employs a proactive approach that continually monitors and manages your WiFi network service. It can proactively identify issues and fix them quickly – before they impact your customers and lead to costly downtime.
Our Managed Network Services are powered by our groundbreaking Optim Managed Service Assurance platform. Optim provides unprecedented visibility across your WiFi network and the performance and health of your subscribers’ WiFi and home networks. This means that more issues can be diagnosed and fixed remotely.
This fully managed security service combines Actiontec’s Optim cloud platform, cutting-edge artificial intelligence, and machine learning technology with global expertise in cyber security from our partner, F-Secure. This all-encompassing solution combines cloud security with end-point protection. It identifies malicious sites, viruses, and other cyber threats. Machine learning can prevent attacks based on what the system already knows, as well as provide proactive recommendations to prevent possible exposure to threats. You can protect your WiFi network infrastructure from ever-evolving cyber threats – and give your subscribers advanced security services to protect their home network and IoT devices.
You’ll get real-time and historical data from across your WiFi service area, presented in user-friendly, fully-customizable reports. Your operations team can quickly identify, analyze and address problems that can impact the subscriber experience. Marketing teams and executives can quickly visualize your deployed inventory and utilization of each network device.